Privacy policy

PRIVACY POLICY – GOLFERS DIRECT

Last updated: May 18, 2026

Golfers Direct operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Golfers Direct is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Including credit/debit card numbers, transaction details, form of payment, and payment confirmation.
  • Account information: Including your username, password, security questions, preferences, and settings.
  • Transaction information: Including the items you view, put in your cart, purchase, return, or cancel, and your past transactions.
  • Communications with us: Information you include in communications, such as customer support inquiries.
  • Device information: Information about your device, browser, network connection, IP address, and unique identifiers.
  • Usage information: Information regarding your interaction with the Services, including how and when you navigate the site.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, or communicate with us.
  • Automatically through the Services: From your device and through the use of cookies and similar technologies.
  • From our service providers: When we engage them to enable certain technology (e.g., Shopify).
  • From our partners or third parties.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To process payments, fulfill orders, manage your account, arrange shipping, and create a customized shopping experience.
  • Marketing and Advertising: To send promotional communications and show online advertisements based on your activity.
  • Security and Fraud Prevention: To authenticate your account, detect/prevent fraudulent activity, and secure our services.
  • Communicating with You: To provide customer support and respond to inquiries.
  • Legal Reasons: To comply with applicable laws, respond to legal processes, or enforce our policies.

4. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, vendors, and third parties who perform services on our behalf (e.g., IT management, payment processing, shipping).
  • With business and marketing partners to provide targeted advertising. You can opt-out of these uses via our cookie settings or Shopify’s privacy portal.
  • When you direct or request us to share information.
  • With our affiliates or corporate group.
  • In connection with a business transaction (e.g., merger) or to comply with legal obligations.

5. Relationship with Shopify

The Services are hosted by Shopify. Information you submit to the Services will be transmitted to and shared with Shopify to provide and improve the Services. Shopify may use personal information collected about your interactions with our store across its network. To learn more about how Shopify uses your data, visit the Shopify Consumer Privacy Policy.

6. Third-Party Websites and Links

The Services may provide links to external websites. We do not guarantee and are not responsible for the privacy or security of such third-party sites. We encourage you to review their specific privacy policies.

7. Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. Parents or guardians may contact us to request the deletion of a minor's data.

8. Security and Retention

No security measures are perfect. We cannot guarantee "perfect security" and recommend you do not use unsecure channels to communicate sensitive information. We retain your personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access/Know: Request access to the personal information we hold about you.
  • Delete: Request that we delete your personal information.
  • Correct: Request that we correct inaccurate data.
  • Portability: Receive a copy of your data to transfer to a third party.
  • Manage Communications: Opt-out of promotional emails using the "unsubscribe" link.

10. Complaints & International Transfers

If you have complaints about how we process your data, please contact us. We may transfer, store, and process your personal information outside your country of residence (e.g., using standard contractual clauses for EEA/UK data transfers).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Changes will be posted on this website with an updated "Last updated" date.

12. Contact Us

Should you have any questions about our privacy practices, please contact us at:

  • Company Name: Golfers Direct (Pty) Ltd
  • Registration Number: 2023/556135/07
  • Physical Address: Shop L9, InsideOut Square, Lenchen Ave, Centurion, 0157, South Africa
  • Phone: 072 299 7142
  • Email: info@golfersdirect.co.za
  • Operating Hours: Monday – Friday: 9:00 am – 5:00 pm
  • Saturday: 9:00 am – 4:00 pm
  • Sunday: 9:00 am – 1:00 pm